Cancellations & Policies
CANCELLATION and Rescheduling POLICY:
While we understand that sometimes ‘life happens,’ we also ask you to understand when somebody no-shows or cancels at the last minute, we lose our income. This can be detrimental to a small business.
Cancellation or rescheduling your appointment within 48 hours is honored. Cancellations or rescheduling your appointment within less than 48 hours incurs a $10 administration fee, with the exception of those attending a pottery class. (please see below).
POTTERY CLASSES
These classes sell out quickly. Cancellations made more than 14 DAYS before the class will result in a full refund being issued or the class rescheduled. Cancellations made less than 14 days before the class, and no-shows will not be refunded. Rescheduling requested less than 14 days in advance will incur a $20 per person fee.
Policies:
Pottery Classes: Each pottery class is geared toward the experience of clay, and the truth is that when working with clay, sometimes pots break. There is never a guarantee that a pot will survive the firing process, much less handling to and from the kiln or even glazing. If your pot gets broken and it was paid for separately from the class, you will have a choice of receiving a $10 credit toward another class/product or a refund of the $10 cost per pot you originally paid for. You will not be offered another class free of charge. If your pot was included in the cost of the class, you will receive a $10 credit toward another class or product.
Pottery Orders: All pottery items are made to order; please expect 4-6 weeks for delivery.
Website Privacy Policy & Terms of Service
Contact:
Voice of Clay
16 Meetinghouse Hill Road
Brookline, NH 03033
Analytics:
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies:
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Visitor Data for Customers:
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Forms:
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Member Areas:
When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member areas access. We may collect information like your:
Billing and shipping address
Details relating to your subscription
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member area hosting services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Website Visitors:
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Use of Share Buttons:
This website includes share buttons which enable you to share pages or other content from this site to the following third party services (links provided to listed third party privacy policies): [Facebook/Meta, Instagram/Meta, SoundCloud and Pinterest]. If you click a share button, these third parties may receive your personal data, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
Use of Blog Comments & Simple Likes:
This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:
Your name (which will be displayed as part of your posted comment)
Your email address (optional, to let you know if someone replies to your comment)
Your website URL (optional)
This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
Customer Accounts:
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Marketing Emails:
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Order and Account Emails:
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts:
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
Acuity Scheduling:
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
Name
Email address
Phone number
Details relating to your appointment (for example, who referred you)
Files you uploaded
We share this information with Acuity through Squarespace, our scheduling service provider, so that they can provide online booking services to us.
Updated 11/18/23