While we understand that sometimes ‘life happens,’ we also ask you to understand when somebody no-shows or cancels at the last minute, we lose our income. This can be detrimental to a small business. If there is a problem, please call as soon as possible to come up with an amicable resolution. Cancellations made more than 48 hours before the appointment time will result in a full refund being issued or groupon reservation being rescheduled. (We do not refund groupons – you have to contact them). Cancellations made less than 48 hours before the appointment time and no shows will result in the full charge with no refund or rescheduling of the class time except for in extraordinary circumstances.